| ID: | 19823 |
| Title: | Can You Afford What Rudeness Is Costing Your Business - http://cost.zersal.com/2008/08/28/can-you-afford-what-rudeness-is-costing-your-business/ |
| Description: | Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product? Can you count the number of people who hang up and call someone else because the person who answered your phone put them on hold without asking permission? How does the client rate your professionalism when the employee who welcomes him to your office looks as if she is dressed for a day at the beach? Do your employees understand that it is more offensive then friendly to call the client by first name unless asked to do so? Are your employees treating each other with courtesy and respect? Do they honor the invisible walls of each other’s cubicles? Do they work as a team and help each other or do they act like cast members on Survivor? |
| Category: | Science and Technology |
| Link Owner: | koko@hotmail.com |
| Date Added: | September 23, 2008 09:06:33 PM |
| Number Hits: | 0 |
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